Southwest: Refunding overcharged fares
NEW YORK (MarketWatch) -- Southwest Airlines said over the weekend it will issue refunds to customers who were charged more than once for reservations after a promotion on the carrier's Facebook page hit a glitch.
Southwest (LUV) said its Friday limited-time fare discount offer to celebrate 3 million fans on Facebook encountered "website performance issues" during the day.
"We realize that some customers were charged more than once for the same reservation and we want to ensure you that we have all hands on deck, actively working to process refunds for any duplicate charges incurred," the airline said in a posting late Saturday on its Facebook page.
Southwest said it called in additional employees to identify duplicate bookings and cancel them.
"It is our goal to resolve this issue as quickly as possible and minimize any inconvenience," the company said.
On Friday, Southwest offered a one-day discount of 50% for some round-trip flights under its "Wanna Get Away Fare" program. The discount was valid for up to eight customers on a single reservation.
, 
, 
, Copyright ©2013. All rights reserved.