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Health Care : Pharmaceuticals | Large Cap Value
Company profile

Johnson & Johnson is a holding company, which is engaged in the research and development, manufacture and sale of a range of products in the healthcare field. It operates through three segments: Consumer, Pharmaceutical and Medical Devices. Its primary focus is products related to human health and well-being. The Consumer segment includes a range of products used in the baby care, oral care, skin care, over-the-counter pharmaceutical, women's health and wound care markets. The Pharmaceutical segment is focused on five therapeutic areas, including immunology, infectious diseases, neuroscience, oncology, and cardiovascular and metabolic diseases. The Medical Devices segment includes a range of products used in the orthopedic, surgery, cardiovascular, diabetes care and vision care fields. Its research facilities are located in the United States, Belgium, Brazil, Canada, China, France, Germany, India, Israel, Japan, the Netherlands, Singapore, Switzerland and the United Kingdom.


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Contact Center Software Market: Collaboration Strategies by Cisco Systems and SAP SE to Create Massive Sales Opportunities, predicts Fortune Business Insights(TM)

10:19 am ET May 18, 2020 (Globe Newswire) Print

The global contact center software market size is likely to gain momentum owing to the emergence of cloud-based services and increasing investment in technology across the globe. Fortune Business Insights, in its latest report, titled "Contact Center Software Market Size, Share and Industry Analysis By Component (Solutions & Services), By Organization Size (Large & Small & Medium Enterprises (SMEs)), By Deployment (Cloud & On-Premises), By Vertical (Banking, Financial Services, and Insurance, IT and Telecom, Government, and others), and Regional Forecast, 2019-2026.", observes that the market size is projected to reach USD 48.010.0 Million by 2026, while exhibiting a staggering CAGR of 14.62% between 2019 and 2026. The report further mentions that the market was valued at USD 16,750.7 Million in 2018.

A contact center software is an effective that increases the efficiency of a contact center largely. The software aims at building a specific focus on meaningful interactions between the customers and the contact center professionals. In addition to this, the software functions to route the contacts of the customer to the center agents and further report important metrics related to the interactions between them. Furthermore, the software consists of some user-fixed regulations that assist in routing of the contacts to the agents that hold designated skill sets to handle and solve specific inquiries. Technological advancements have brought in major changes that have led to the evolution of contact center software technology and is more affordable technology today.

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An Overview of the Impact of COVID-19 on this Market:

The emergence of COVID-19 has brought the world to a standstill. We understand that this health crisis has brought an unprecedented impact on businesses across industries. However, this too shall pass. Rising support from governments and several companies can help in the fight against this highly contagious disease. There are some industries that are struggling and some are thriving. Overall, almost every sector is anticipated to be impacted by the pandemic.

We are taking continuous efforts to help your business sustain and grow during COVID-19 pandemics. Based on our experience and expertise, we will offer you an impact analysis of coronavirus outbreak across industries to help you prepare for the future.

Click here to get the short-term and long-term impact of COVID-19 on this Market.

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What does the Report Include?

The market report includes a detailed assessment of the various market drivers and restraints, opportunities, and challenges that the market will face during the projected horizon. Furthermore, the report provides comprehensive research into the regional developments of the market, affecting the market growth during the forecast period. Moreover, the report includes information sourced from the advice of expert professionals from the industry by our research analyst using several research methodologies for the market. The competitive landscape offers further detailed insights into the strategies such as product launches, partnerships, merger and acquisition, and collaborations adopted by the companies to maintain market stronghold between 2019 and 2026.

Drivers and Restraints:

Companies offering their Cloud-based Services amid COVID-19 to Augur Growth

Advancement in technology has propelled the company to adopt cloud-based services that provide effective services and increased flexibility along with seamless streamline integration. Additionally, increasing need for automation in several sectors such as banking, healthcare, entertainment, and hospitality, among others is driving the companies to adopt cloud-based services. Furthermore, the cloud-based platforms allow the companies to update the set surveys at real-time to keep a track on the reviews and act accordingly to maintain customer satisfaction. Increasing demand for cloud-based services, thereby, will contribute to the growth of the market during the forecast period.

With steady progression of the novel coronavirus, COVID-19 across the globe, several organizations are finding it difficult to run their operations. However, some Samaritans are taking up the initiative to help the companies by offering their cloud-based contact center software technology. One such company is VCC Live that announced its launch of novel initiative, Love to Help, in May 2020. As per the initiative, the company will provide its software technology to non-profit organizations that rely on telephonic method to support the public during the pandemic.

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Regional Analysis:

Increasing Investment for Technology in North America to Spur Demand

Among the regions, North America is anticipated to remain dominant during the forecast period. The region registered market values of USD 5421.1 Million in 2018 and is projected to hold the highest global contact center software market revenue between 2019 and 2026. This is ascribable to factors such as increasing investment in technologies such as cloud, IoT, and VoIP, among others and presence of major players focused on research and development of the software system in the U.S.

The market in Asia-Pacific hit a revenue of USD 3412.6 Million in 2018 and is expected to gain momentum in the forthcoming years. This is attributable to factors such as high adoption of technologically advanced software services in the region. Furthermore, massive technological advancement in countries such as China and India will contribute to the growth of the market during the forecast period.

Competitive Landscape:

Collaboration Strategies by the Companies to Aid Growth

According to Fortune Business Insights, the market comprises of several players striving to gain major market share and outshine their competitors during the projected horizon. They are doing so by adopting strategies such as product expansion activities, collaboration, and joint ventures, among others. Furthermore, the companies are striving to enhance maximum customer experience by innovating and developing the product to cater to the demand of the consumers.

Industrial Development:

-- May 2020: Stella Connect, a leading contact center software solutions provider, announced that it is entering into a strategic partnership with Qualtrics. According to the company, the collaboration will empower seamless workflow required to drive agent engagement with the customers to provide efficient performance and reliable customer experience.

List of Companies Operating in the Contact Center Software Market are:

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Detailed Table of Content

-- Introduction

    -- Research Scope

    -- Research Scope

    -- Market Segmentation

    -- Research Methodology and Assumptions

    -- Executive Summary

    -- Market Dynamics

      -- Drivers, Restraints and Opportunities

      -- Drivers, Restraints and Opportunities

      -- Emerging Trends of Market

      -- Key Insights

        -- Macro and Micro Economic Factors

        -- Macro and Micro Economic Factors

        -- Key Technological Developments

        -- Industry SWOT Analysis

        -- Global Contact Center Software Market Analysis, Insights and Forecast, 2015-2026

          -- Key Findings / Summary

          -- Key Findings / Summary

          -- Market Sizing Estimations and Forecasts - By Component (US$ Mn)

            -- Solutions

            -- Solutions

            -- Interactive Voice Response (IVR)

            -- Automatic Call Distribution

            -- Computer Telephony Integration (CTI)

            -- Call Recording

            -- Reporting and Analytics

            -- Dialer

            -- Workforce Optimization

            -- Customer Collaboration

            -- Others

            -- Services

            -- Professional Services

              -- Consulting

              -- Training and Education

              -- Support and Maintenance

              -- Managed Services

              -- Market Sizing Estimations and Forecasts - By Organization Size (US$ Mn)

                -- Large Enterprises

                -- Large Enterprises

                -- Small and Medium-Sized Enterprises

                -- Market Sizing Estimations and Forecasts - By Deployment (US$ Mn)

                  -- Cloud

                  -- Cloud

                  -- On-Premises

                  -- Market Sizing Estimations and Forecasts - By Vertical (US$ Mn)

                    -- Banking, Financial Services, and Insurance

                    -- Banking, Financial Services, and Insurance

                    -- IT and Telecom

                    -- Government

                    -- Healthcare

                    -- Consumer Goods and Retail

                    -- Travel and Hospitality

                    -- Media and Entertainment

                    -- Others

                    -- Market Analysis, Insights and Forecast - By Geography (US$ Mn)

                      -- North America

                      -- North America

                      -- Europe

                      -- Asia Pacific

                      -- Middle East and Africa

                      -- Latin America

                      TOC Continued..!!!

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                      Fortune Business Insights(TM) offers expert corporate analysis and accurate data, helping organizations of all sizes make timely decisions. We tailor innovative solutions for our clients, assisting them address challenges distinct to their businesses. Our goal is to empower our clients with holistic market intelligence, giving a granular overview of the market they are operating in.

                      Our reports contain a unique mix of tangible insights and qualitative analysis to help companies achieve sustainable growth. Our team of experienced analysts and consultants use industry-leading research tools and techniques to compile comprehensive market studies, interspersed with relevant data.

                      At Fortune Business Insights(TM), we aim at highlighting the most lucrative growth opportunities for our clients. We therefore offer recommendations, making it easier for them to navigate through technological and market-related changes. Our consulting services are designed to help organizations identify hidden opportunities and understand prevailing competitive challenges.

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